For NTI learners with a caribsurf.com email

Move your NTI account to an email you use today

Flow has retired Caribsurf, so caribsurf.com addresses no longer receive email. That includes password resets and course updates from NTI. Moving your account takes about two minutes.

Your courses, certificates and Coursera progress stay with you.
Nothing is lost

Same account, new address

Changing your email does not create a new account. Everything you have done stays exactly where it is.

Your coursesLessons, quizzes and progress carry on where you left off.
Your certificatesEvery certificate stays on your account and keeps its verification code.
Your Coursera progressCoursera keeps knowing you by the address you first used with it.
Option 1

I know my password

You will need your password and access to your new email inbox.

  1. Sign in

    Go to training.nti.org.bb/login and sign in with your caribsurf.com email (or your username) and your password.

    Sign in
  2. Choose "Change my email"

    A yellow notice at the top of the page says your caribsurf.com address can no longer receive email. Choose Change my email. You can also go to My profile, then Your email address, then Change email.

  3. Enter your new email

    Type your new email address twice and your current password, then choose Send confirmation.

  4. Confirm it is yours

    Open the email we send to your new address. Click the link, or type the 6-digit code on your profile and choose Confirm. That's it: sign in with your new email from now on.

No email after a few minutes? Check your spam or junk folder. On your profile, Send again sends a fresh code; always use the newest email. Codes last 24 hours.
Option 2

I forgot my password

A reset link would go to your caribsurf.com address, so it can never reach you. Our Support team will move your account to your new email instead.

  1. Email Support from your new address

    Write to studentsupport@nti.org.bb from the email address you want to use from now on. Include:

    • Your full name
    • Your old caribsurf.com address
    • The phone number on your NTI account
    • Your new email address
    Write the email for me
  2. Confirm the link we send

    Once Support has checked your details, you get an email at your new address. Open it and press the button to make it the email on your account.

  3. Choose a new password

    Go to training.nti.org.bb/login, choose Forgot your password? and enter your new email. The reset link now reaches you.

    Forgot your password?
Why we check your details: moving an account to a new email gives that inbox control of it, so Support makes sure the request comes from you before making the change.
Questions

Good to know

Which email address should I use?

One you check often and expect to keep for years, such as a personal Gmail, Outlook or iCloud address. Avoid a work or school address you could lose when you move on.

Will I lose my courses or certificates?

No. It is the same account with a new address. Your progress, quiz results and certificates all stay, and certificates keep their verification codes.

What about my Coursera courses?

Your Coursera progress stays connected. Coursera keeps knowing you by the address you first used with it, so changing your NTI email does not move or reset anything there.

My new email already has an NTI account

The site will tell you, and offers Ask Support to combine my accounts. Choose it and our Support team will help you bring the two together.

How do I sign in afterwards?

With your new email address and your usual password. Your username still works too.

I signed up with a different provider that has also closed

The same steps work for any address that no longer receives email. If you cannot sign in, email Support from your new address as in Option 2.

Need a hand?

Email studentsupport@nti.org.bb. If you can sign in, you can also use Help in the learning portal.

Go to sign in
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